Shipping:
We offer FREE Standard Shipping on all subscription orders and orders over $110. No promo code needed, offer auto-applied at checkout. Standard shipping on orders under $110 will be charged $6.95 S&H. Offer valid on standard shipping to the continental US.
When your order is placed, it takes 1-3 business days to get it processed, packaged, and ready to go. Packages usually take 3-7 business days to arrive once shipped. Shipping carriers may vary by order.
After placing your order, you will receive two emails:
- Order confirmation email- this will confirm that your order has been captured and is being processed.
- Shipment confirmation email- this will confirm your order has shipped and will include tracking information.
If you still have questions, feel free to call us at (888)444-9073 to check the status if your order.
Returns:
Our goal is to make sure that you're happy and have the best experience possible with us. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange up to 30 days from the date of purchase. Any product you return must be in the same condition you received it and in the original packaging.
To request a return, please contact us via our email form or call 888-444-9073.
Returns are usually processed within 10-14 business days and you can expect your refund 5-7 days after your return is accepted and processed.
Viviscal purchased in a retail store cannot be returned or refunded through our websites and must be returned to the location of purchase.
If more than 30 days have passed since you received your order, please contact us via our email form.