We are proud of the quality of our products and want to make sure you are completely satisfied. Lifes2good guarantees the quality of every product that we sell. Your satisfaction is totally guaranteed for a full 90 days from purchase date. If for any reason you are not completely satisfied with the product you've purchased, please follow the instructions below to return the unused portion for a full refund. Your continued use any of Lifes2good's products constitutes your agreement to these Terms and Conditions. THESE TERMS AND CONDITIONS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. PLEASE READ THEM CAREFULLY, SINCE THEY AFFECT YOUR LEGAL RIGHTS.
If you are not completely satisfied, return your items with a short explanation and we will promptly issue a full refund (less S&H). Your sales slip must accompany all merchandise returns.
Please send all returns to:
Attn: Returns Department
7850 Ruffner Ave,
Van Nuys, CA 91406
Once Lifes2Good received the return, a full refund for your order will be processed (less S&H). Please note that when the refund is issued, it typically takes 5-7 business days to show up on your credit card statement.
ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
You and Lifes2good agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act ("FAA"), and not by any state law concerning arbitration; and that any dispute between us, including disputes by either of us against any agent, employee, subsidiary, affiliate, predecessor in interest, successor, or assign of the other, will be resolved exclusively and finally by binding arbitration.
BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL. In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury. Arbitration is more informal, however, an arbitrator can award the same relief that a court can award. The arbitration will be administered by the American Arbitration Association ("AAA"), and conducted under AAA's Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the "AAA Rules") then in effect at the time of the dispute. You may obtain copies of the AAA Rules and forms and instructions for initiating an arbitration by visiting the AAA website at www.adr.org, or by calling AAA at (800) 788-7879 begin_of_the_skype_highlighting (800) 788-7879 FREE end_of_the_skype_highlighting. If you initiate an arbitration, Lifes2good will promptly reimburse you for any standard filing fee which may have been required under AAA's Procedures once you have notified Lifes2good in writing and provided a copy of the arbitration proceedings. However, if Lifes2good is the prevailing party in the arbitration, applicable law may allow the arbitrator to award attorneys' fees and costs to Lifes2good, including the $125 filing fee.
There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity. No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration. The arbitrator may not consolidate more than one person's claims against Lifes2good and may not preside over any kind of representative or class proceeding against Lifes2good. You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is nonseverable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties' agreement to arbitrate shall be null and void. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST LIFES2GOOD IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. IF YOU HAVE ALREADY PURCHASED A PRODUCT AND YOU DO NOT AGREE TO THE FOREGOING TERMS AND CONDITIONS, YOU MUST TELL US IN WRITING AND RETURN THE PRODUCT PURSUANT TO OUR RETURN POLICY TO GET A FULL REFUND.
Healthy Hair Club Members:
If you have joined the Healthy Hair Club and chosen our 3 pay option- your first payment is $39.99 / $46.65 and your shipping is FREE In approximately 30 days you will be billed the second payment of $39.99 / $46.65 followed by your third payment of $39.99 / $46.65 in 60 days to the card you’ve provided today for a total product charge of $119.97 / $139.95. In approximately 90 days and every 90 days thereafter you’ll receive a new 90 day supply of Viviscal and the payment cycle will repeat. You may customize or discontinue future shipments at any time simply by calling the toll free customer service line.
If you have joined the Healthy Hair Club and chosen our 1 pay option- In approximately 90 days and every 90 days thereafter you’ll receive a new 90 day supply of Viviscal billed to the card you’ve provided today for the reduced price of $119.97$139.95) and your RUSH shipping is always on us as part of our Viviscal Healthy Hair Club. You may customize or discontinue future shipments at any time simply by calling the toll free customer service line.